The Costume House, LLC

Pulling Items – Once items have been placed on a rack, they are considered on hold by your production and you will be charged a 15% restock.  Please DO NOT restock items yourself.  

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Hold Items –Items can be placed on hold for up to 1 week unless otherwise approved.  Items not rented will be charged a restock fee of 15%. Items left on hold after the specified date without communication from the production will be charged a 25% restock fee and will be charged the day after expiration. 

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Approval – This option is only offered to customers with established in house accounts.  A 24 hour time period is 15% approval rate.  A weekend ( Friday to Monday) approval is 25% approval rate.  Any approval period needed not outlined can be negotiated.   Out of town theatre (including school) approval is 2 weeks.  Out of town film, T.V. is 1 week.  Photo shoots/music videos are not allowed on approval.  All approval items are subject to the 15% restock fee unless otherwise noted.  Anything brought back after the approval period will be charged out as a full rental.  No approval on accessories ( hats, gloves, etc.) Costume sets can not be rented as individual pieces.   

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Deposit – In some instances, a deposit will be charged for the duration of the rental.  Should this be needed, cash deposits start at 5 times the rental rate and credit card deposits start at 2 times the rental rate.  Customers with approved In-House Accounts agree to pay for any and all fees incurred should an up front deposit not be charged. 

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Rentals – Acceptable forms of payment for production rentals include credit card, P.O. , or company check.  Long production rentals are covered for up to 12 weeks.  We ask that undergarments be worn with all clothing.  We ask that socks/hosiery be worn with shoes at all times.  Some specialty pieces that can not withstand certain types of productions may be traded for pieces that can withstand long or harsh productions. 

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Alterations –No permanent alterations or cuts can be made to rental items.   All alterations made by the production must be removed before clothing is taken to the cleaners. 

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Cleaning – All items must be returned dry cleaned/laundered and pressed ( unless otherwise instructed) at the expense of the rentee.  You may use the dry cleaner of your choice but if there is any loss or damage to the costume you will be charged accordingly. Out of town rentals can be returned dry cleaned but will be charged for the costumes to be pressed by Costume House  staff. 

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Returns – All items must be returned in order of the inventory sheet.  Returns will not be accepted in the building until arranged in order of the Inventory sheet.  Please pin a copy of the inventory write up to the costumes associated with the specific page.  We ask you bring back all hangers, bags, boxes and stock tags.  Remove any production tags/ dry cleaning tags.  If your return does not follow procedure you will be charged $25/hr/employee to correct your check in for you. 

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Lost or Damaged Items – There are three options.

*** Please note, destruction of a multiple results in replacement of the entire set.

-You fix-Any rented items can be repaired by you (type of repair must be approved by Costume House owners, should you have questions on how to repair something, please call before return or discuss upon return).

-We Fix - You will be charged for repair as quoted by our workroom or, if deemed unrepairable, the amount of full replacement. 

-You Trade - 3 items of similar style and quality can be presented to the owners as trade for the replacement (must be approved by owners). 

Your file will be kept open until all items are returned and your balance paid.