Costumes for ALL Occasions!
BUSINESS HOURS
Monday - Friday : 12PM - 6PM
Saturday: 12PM - 4PM
Sunday: Closed
PLEASE NOTE: we take our last fitting 90 Minutes before we close.
Please call ahead before you arrive to make sure we can fit you in!
-Give us a call to book an appointment or check availability at 1(818) 508-9933
The Costume House, LLC's
FAQ Page
Please see below for answers to all of your Frequently Asked Questions!
Our Store Hours are:
Monday to Friday - from 12pm-6pm.
The last fitting we take is at 5PM, by appointment only (weekdays).
Saturday - from 12pm - 4pm.
Sundays- we are closed!
HOWEVER:
For the Month of October, we are open every day from the 1st to the 31st!
Our Store Hours, during Halloween are:
Monday to Friday - from 12pm-8pm.
The last fitting we take is at 6:30PM, by appointment only (weekdays).
Saturday and Sunday - from 12pm - 4pm.
It depends.
Factors are what kind of costume, how long do you need it, the material, make, private or production.
You can walk out of here with a good costume between $125 and $250. Remember, we do Film and T.V. rentals. This isn't a bagged Halloween store. You get good quality costumes and a fitting experience with a real Hollywood Costumer.
If you are a private client and you are renting several costumes for a school function, coporate event, party, fundrasior. etc please see our "Ready to Rent" page.
Great Question!
Our cancellation and refund policy is as follows:
Within 24 Hours of payment:
If you wish to cancel your order within 24 hours of renting your costume, there will be a 25% Restock Fee and you will be refunded the remainder of the balance, providing the costumes, shoes, and accessories rented were not used.
After 24 Hours of payment:
After the 24 hour period, there will be a 25% Restock Fee and your refund will be issued in the form of . This Store Credit will be good for use for up to One Year from the date of issue, providing the costumes, shoes, and accessories rented were not used.
If you have used items in your rental, you will not be refunded the rental amount, BUT, the deposit MAY be refunded, pending there are no losses or damages to rental items.
Just like when you lease an apartment, a car, or something that you borrow, we, too, take a damage deposit (just in case the costumes come back damaged or missing).
If you are a private client/ general public, or someone that is renting something like a costume for a party, your deposit starts at 2 times the rental rate.
If you are a production, we expect the deductable amount of your insurance providers claim for the deposit rate.
Deposits are refeundable once the check-in/ rental return has occured, and can take around 3 to 5 business dayso be refunded by The Costume House, LLC. Refunds do not get credited back on your card, BUT, come in the form of a check, which will be mailed to you in the post.
Please note that your credit lender may also have an established time frame for credit returns to your account.
In order to keep our rental prices lower than anyone else in the industry - For the quality of the product you are getting in our Movie-Quality Costuming - We have to defer some of our business costs.
As we do not charge a fee for having a Personal Costumer assist you, or a Personal Pull-Fee for your show, we have elected to charge a small service fee for using debit and credit cards.
We hope this answers your question about the Electronic Service Fee.
And please remember, we do not accept personal checks, BUT, we take cash, money orders, business and cashier checks, and purchase orders.
Please call us if you have any other questions!
Thanks :)
For more information on custom-built or made-to-wear costumes, please check out our "Ready to Rent" page, here!
You will most of the information, as well as a separate FAQ on costumes that you are looking to have built, bespoke!
If you are renting costumes, under a PRIVATE RENTAL CONTRACT, the amount per costume needed cleaning will start at $35 each. This cost is to compensate employees for taking time out of their regular costuming duties, to do the entire dry cleaning process for you.
If you are renting costumes, under a PRODUCTION RENTAL CONTRACT, the amounts charged for cleaning will have:
-A base service fee of $50.00
+PLUS+
-An individual charge of $7.00 and up, per piece
This cost is to compensate employees for taking time out of their regular costuming duties, to do the entire dry cleaning process for you.
Thank you for using The Costume House as your costume rental facility!
Rarely.
What we do readily offer is in store credit on rentals if it is something the owners want. The best way to get an answer if we would like to buy something is to take a picture of the costume or piece, email us at TheCostumeHouse@att.net, and put "Hi Kriste, Trying to Sell Costume" in the subject. We will get back to you at our earliest convenience and wil let you know if you should bring it in for the owners to look at or if you should try selling it somewhere else.