The Costume House, LLC

Rentals

-We do not place items on hold without the full amount paid and all paperwork filled out. 

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- We accept major credit cards, personal checks and cash for standard rentals.  All rentals are for 7 days beginning the day you pick up your costume.  You will be charged 10% each day your rental is not back after your return date. 

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-Deposit- All standard rentals require a deposit starting at 2 times the rental rate. Deposits will be returned after the rental has been checked in by an employee of The Costume House.  

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Paperwork- a copy of your license and credit card will be kept on file until the costume has been returned and checked in by an employee of The Costume House.  

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-We ask undergarments be worn with our costumes as well as socks/stockings to be worn with our shoes to prevent a damage to the costume. 

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Return Policy

-Cleaning - Any alterations made by you must be removed before you clean the costumes.  No permanent alterations or cuts can be made to any rentals.  All costumes that are used must be returned dry cleaned (unless otherwise instructed) at the expense of the rentee (you).  If there is any loss or damage from the cleaning process,  You will be held responsible and will be charged accordingly.  Please return a copy of your cleaning receipt with the costume.  If you do not have a cleaning receipt, you will be charged per our cleaner’s prices to clean them for you, plus a rate of $25/hr per employee working on your clean up.  If your preference is to have us clean the item initially, we charge $35/costume, excluding specialty pieces, which will be billed at cost (specialty pieces include leather, beaded, sequined, rhinestones and will be denoted at time of rental.  

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-All items must be returned in order of the inventory sheet.  Please pin a copy of the inventory write up to the costume.   If you are returning more than two costumes and they are not organized following this procedure, you will be charged $25/hr/ employee who has to correct your check in for you.  

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Lost or Damaged Items – There are three options. 

 -You fix-Any rented items can be repaired by you (type of repair must be approved by Costume House owners,should you have questions on how to repair something, please call before return or discuss upon return).

-We Fix - You will be charged for repair as quoted by our workroom or, if deemed unrepairable, the amount of full replacement. 

-You Trade - 3 items of similar style and quality can be presented to the owners as trade for the replacement (must be approved by owners). 

Your file will be kept open until all items are returned and your balance paid.