The Costume House, LLC

Pulling Items – Once items have been placed on a rack, they are considered on hold by your production and you will be charged a 15% restock on items you do not rent.  Please DO NOT restock items yourself.  

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Hold Items – Rental items can be left on hold for a week at a 15% restock unless otherwise approved by management. After one week, you will be charged another 10%, increasing every week by 10% until items are released.  We are not required to call productions on hold items until the amount of hold rental equals a full rental amount. 

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Approval –A 24 hour time period is 15% approval rate.  A 48 hour approval is 25% approval rate.  Any approval period needed not outlined can be negotiated.   Out of town theatre (including school) approval is 2 weeks.  Out of town film, T.V. is 1 week.  Photo shoots/music videos are not allowed on approval.  All approval items are subject to the 15% restock fee unless otherwise noted.  Anything brought back after the approval period will be charged out as a full rental.  No approval on accessories ( hats, gloves, etc.) Costume sets can not be rented as individual pieces.   

Deposit – In some instances, a deposit will be charged for the duration of the rental.  Should this be needed, cash deposits start at 5 times the rental rate and credit card deposits start at 2 times the rental rate. Deposits are refunded after a complete check in by The Costume House Staff and may take up to 4 days. Any Lost or Damaged Listed items must be corrected within 5 business days of receiving the information of the lost or damaged items. Deposits paid in the form of a credit card will be returned via check and will be mailed out with 5 days of a complete, correct check in.  Customers with approved In-House Accounts agree to pay for any and all fees incurred should an up front deposit not be charged. 

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Rentals – Acceptable forms of payment for production rentals include credit card (no rewards cards), P.O. , cash, or company check.  Long production rentals are covered for up to 12 weeks or one week after the wrap date noted below, whichever comes first.  We ask that undergarments be worn with all clothing.  We ask that socks/hosiery be worn with shoes at all times.  Some specialty pieces that can not withstand certain types of productions may be traded for pieces that can withstand long or harsh productions. 

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Electronic Service Fees – Every time we run a card we charge a nonrefundable ESF of 3% for Credit Cards, 5% if we key in the card number and 15% if it is a rewards card

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Alterations –No permanent alterations or cuts can be made to rental items.   All alterations made by the production must be removed before clothing is taken to the cleaners. Any alterations left will be charged as a damages item.

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Cleaning – All items must be returned dry cleaned/laundered and pressed ( unless otherwise instructed) at the expense of the rentee.  You may use the dry cleaner of your choice but if there is any loss or damage to the costume you will be charged accordingly. Out of town rentals can be returned dry cleaned but will be charged for the costumes to be pressed by Costume House  staff.

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Returns – Returns are expected one week after the listed wrap date.  All items must be returned in order of the inventory sheet. Costumes may not be dropped off to be put in order later.  Returns will not be accepted in the building until arranged in order of the Inventory sheet unless you wish to rent space to hold the costumes on a rack until you able to complete your return.  Please pin a copy of the inventory write up to the costumes associated with the specific page.  We ask you bring back all hangers, bags, boxes and stock tags.  Remove any production tags/ dry cleaning tags.  If your return does not follow procedure you will be charged $25/hr/employee to correct your check in for you.

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Late Fees – Late Returns will be charged at a rate of 10% of the rental total per day they are late. 

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Lost or Damaged Items – There are three options.

*** Please note, destruction of a multiple results in replacement of the entire set.

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-You fix-Any rented items can be repaired by you (type of repair must be approved by Costume House owners, should you have questions on how to repair something, please call before return or discuss upon return).

-We Fix - You will be charged for repair as quoted by our workroom or, if deemed not repairable, the amount of full replacement. 

--You Trade - 3 items of similar style and quality can be presented to the owners as trade for the replacement (must be approved by owners).  Or  money for the total amount of replacement.  Your file will be placed on the Do Not Rent list until all balances are corrected.